FAQs We Get from First-Time Clients (and Our Honest Answers)
Thinking about working with us? Here’s what you need to know.
If you’re considering working with Express Packing for the first time, you’re probably wondering what to expect. You’re not alone; many of our new customers come in with the same questions about our process, timeline, and how we handle their products.
We believe in transparency, clear communication, and doing things the right way, so here are a few of the most common questions we get from first-time clients (and our honest answers).
1. What exactly does Express Packing do?
We specialize in professional packing and custom crating for businesses shipping everything from delicate components to heavy-duty industrial equipment. Our team builds crates, preps products, and ensures your shipment is secure, stable, and compliant with shipping standards so it gets where it’s going safely and efficiently.
2. Do you come to our location, or do we bring the items to you?
We can do either! Some clients drop off products at our facility, while others prefer that we come to them. We’re happy to discuss what works best for your team, your equipment, and your timeline.
3. Can you pack fragile or high-value items?
Yes, we do it all the time. In fact, fragile and high-value items are often the best reason to call us. Our team has tested and refined packing techniques that protect even the most sensitive equipment. We’ll treat your product like it’s our own.
4. Do you insure what you pack?
Yes! One of the biggest benefits of working with us is that when we pack it, it’s insured. That means added peace of mind and less financial risk for your business in case something goes wrong in transit.
5. How long does the process take?
Every job is a little different, but we pride ourselves on being fast and efficient. Once we understand what you’re shipping, where it’s going, and what kind of prep it needs, we’ll give you a clear timeline. Rush jobs? We can often make them work, just ask!
6. How much does it cost?
Cost depends on factors like the size of the item, the materials needed, and the complexity of the packing job. But here’s the honest truth: we save our customers money in the long run by preventing damage, reducing delays, and keeping internal teams focused on what they do best.
Have More Questions? Just Ask!
We’re here to help, whether you’ve got one shipment or a dozen, a simple item or something that requires a custom crate. At Express Packing, we take pride in offering reliable, no-stress service that keeps your business moving.